Terms & Conditions
Effective Date: October 5, 2025
Please read these Terms and Conditions (“Terms”) carefully before using the gaiaskl.com website (“Website”) operated by Gaia’s Restaurant (“us,” “we,” or “our”). Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Website.
1. Acceptance of Terms
By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Website.
2. Online Reservations and Bookings
A. Third-Party Booking System
We use a third-party service provider (e.g., a specific reservation software) for all online table reservations. By making a reservation through our Website, you acknowledge and agree that:
You will be redirected to the third-party’s platform.
Your reservation is subject to that platform’s terms of service and privacy policy.
We are responsible only for confirming your booking within our system, not for the operation or security of the third-party platform.
B. Accuracy of Information
You are responsible for providing accurate and complete information (including name, contact details, party size, and date/time) when making a reservation. Inaccurate information may result in the cancellation of your booking.
C. Cancellation and No-Show Policy
We reserve the right to apply a cancellation or no-show fee in accordance with the specific policy stated on our booking page. By confirming a reservation, you agree to this policy.
3. Intellectual Property
The Website and its original content, features, and functionality (including but not limited to the restaurant’s logo, photographs, text, and design) are and will remain the exclusive property of Gaia’s Restaurant and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Gaia’s Restaurant.
4. Limitation of Liability
In no event shall Gaia’s Restaurant, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Your access to or use of, or inability to access or use, the Website.
Any conduct or content of any third party on the Website.
Any content obtained from the Website.
Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory.
5. Governing Law
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.
6. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. By continuing to access or use our Website after those revisions become effective, you agree to be bound by the revised terms.
7. Contact Us
If you have any questions about these Terms, please contact us at:
Email: hello@gaiaskl.com
Phone:+6012-6000371
Address: Level 37, Ilham Tower, 8, Jalan Binjai, 50450 Kuala Lumpur
