Privacy Policy
Who We Are
Welcome to the website of Gaia’s restaurant in Kuala Lumpur (“Gaia’s KL,” “we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy describes how we collect, use, and share information collected through our website,
1. Information We Collect
We may collect personal data and other information from you when you interact with our website, including, but not limited to, the following:
A. Personal Identification Information (PII)
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Contact Data: Name, email address, telephone number, and postal address (if provided for delivery or reservations).
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Reservation Data: Details related to your reservation, such as the date, time, party size, and any special requests.
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Order Data: If you place an online order, this includes your order details, payment information (processed securely by a third-party payment processor, not stored directly by us), and delivery address.
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Communication Data: Information you provide when you contact us via email, contact forms, or subscription forms (e.g., for newsletters).
B. Non-Personal Information
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Usage Data: Information about how you use our website, such as your IP address, browser type, operating system, pages viewed, time spent on pages, and referring website addresses.
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Cookies and Tracking Data: Data collected through cookies, web beacons, and similar technologies to improve your experience, understand site traffic, and for analytics. (See Section 4: Cookies).
2. How We Use Your Information
We use the collected information for various purposes, including:
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To Provide Services: To process and confirm reservations, fulfill online food orders, and manage payment processing (through third-party providers).
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To Communicate: To respond to your inquiries, provide customer support, and send you service-related communications (e.g., reservation confirmations, order updates).
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Marketing and Promotions: To send you newsletters, special offers, or promotional materials that we believe may be of interest to you, based on your preferences and consent (you may opt-out at any time).
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Website Improvement: To monitor and analyze trends, usage, and activities in connection with our website to improve our services and website functionality.
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Security and Legal: To prevent fraudulent activity, protect our rights and property, and comply with legal obligations.
3. Sharing Your Information
We do not sell your personal data. We may share your information with the following categories of third parties only as necessary for our operations:
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Service Providers: We may share data with third-party vendors who perform services on our behalf, such as:
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Reservation Platforms: (e.g., a third-party booking system) to manage your table reservations.
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Online Ordering/Delivery Partners: (e.g., food delivery aggregators) to fulfill your food orders.
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Payment Processors: To securely process payments for orders or deposits.
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Website Hosting and Analytics Providers: To maintain the website and analyze user behavior.
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Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
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Business Transfers: In connection with a sale, merger, or asset transfer of Gaia’s KL, your personal data may be transferred as a business asset.
4. Cookies
Our website uses “cookies” to enhance your experience. A cookie is a small data file placed on your device. We use cookies to:
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Remember your preferences (e.g., location, language).
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Analyze site traffic and usage patterns.
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Manage booking and ordering sessions.
You have the option to accept or refuse these cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
5. Security
We take reasonable technical and organizational measures to protect the personal information you provide to us from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
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Right to Access: The right to request copies of your personal data.
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Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
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Right to Erasure: The right to request that we erase your personal data, under certain conditions.
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Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
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Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions (e.g., for direct marketing).
To exercise any of these rights, please contact us using the details in Section 8.
7. Third-Party Links
Our website may contain links to other websites that are not operated by us (e.g., links to our third-party reservation system, social media, or delivery partners). If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: hello@gaiaskl.com
Phone:+6012-6000371
Address: Level 37, Ilham Tower, 8, Jalan Binjai, 50450 Kuala Lumpur
